Refund policy
We want you to love your new sunglasses! If you're not completely satisfied with your purchase, you can return them within 14 days of delivery for a full refund or exchange. Here’s how:
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Eligibility: Returns are accepted within 14 days of delivery. Items must be unused, in their original condition, and with all tags and packaging intact.
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How to Return:
- Contact our customer service at [sunXeyewear@gmail.com] to request a return authorization.
- Pack the sunglasses securely and include the original packing slip.
- Ship the package to the address provided by our customer service team.
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Return Shipping Costs: You are responsible for return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
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Refunds: Once we receive and inspect your return, we’ll process your refund to the original payment method within 5-7 business days. Please note, shipping costs are non-refundable.
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Exchanges: If you’d like to exchange your sunglasses for a different style, follow the return process and place a new order for the replacement item.
For any questions or assistance, please reach out to our customer service team at [sunXeyewear@gmail.com].
Thank you for shopping with us!